Privacy Policy

1. Overview

This Privacy Policy explains how Prime Chauffeur Services ("we", "us", "our") handles personal information when you visit our website, request a booking, create an account or contact us. It should be read together with our Terms & Conditions.

We do not sell your personal information, and we only use it to provide and improve our chauffeur services.

2. Information we collect

Information you give us

• Contact details: your name, email address and phone number.
• Trip details: pick-up and drop-off addresses, date and time, flight number, number of passengers and bags, and any notes you add.
• Vehicle details for driver-only bookings: your car's make, model, registration, transmission type and confirmation that it is insured.
• Account details: if you create an account, your login email and a securely hashed password. We never store your password in plain text.
• Messages: anything you send us through the contact form, by email or by phone.
• Reviews: if you review a journey, your star rating, your comments and the name and location you choose to show.

Information collected automatically

Like most websites, our server records basic technical information such as your IP address, browser type and the pages you visit, to keep the website secure and working. We use only the cookies described below.

We do not take payment on this website and do not collect card details here.

3. How we use your information

• to review your booking request, prepare your quote, assign a chauffeur and provide the service;
• to send you booking confirmations and updates, to show the status of your journey in your account, and to contact you about your trip;
• to ask for feedback after your journey and, with your agreement, show your review on our website once we have approved it;
• to manage your account and show you your booking history;
• to answer your questions and handle complaints;
• to keep our website and services safe, prevent fraud and spam, and comply with the law.

We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.

4. How we share your information

We share personal information only when needed to provide our services or when the law requires it:

• Your assigned chauffeur receives your name, phone number and trip details so they can pick you up.
• Partner fleet operators receive the trip details needed to supply the vehicle for driver + vehicle bookings.
• Service providers that help us run our business, such as website hosting and email delivery. They may only use your information to provide their services to us.
• Authorities or others when required by law, to protect the safety of our passengers and chauffeurs, or in connection with a sale or reorganization of our business.

5. Cookies and third-party content

We use a small number of cookies that are needed for the website to work:

• prime_session keeps you signed in and protects forms against misuse. It is deleted when you close your browser.
• site_lang remembers the language you choose, for up to one year.

We do not use advertising cookies. Our contact page shows an embedded Google Map, and Google may set its own cookies when it loads. See Google's privacy policy for details.

6. How long we keep information

We keep booking records for as long as needed to provide the service and to meet our tax, accounting and legal obligations, which is usually up to seven years. Account information is kept while your account is open. Contact messages are deleted when they are no longer needed. You can ask us to delete your information at any time, subject to these obligations.

7. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), hashed passwords and restricted access to booking data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach that affects you, we will notify you as required by law.

8. Your choices and rights

You can view and update your contact details from your account at any time. You can also ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is inaccurate;
• delete your information or close your account;
• stop sending you marketing messages.

Depending on where you live, you may have additional rights under state privacy laws, such as the California Consumer Privacy Act. To make a request, email us at info@primechauffeurservice.com. We will verify your identity before responding and will not treat you differently for using your rights.

9. Children

Our website and booking service are intended for adults. We do not knowingly collect personal information from children under 13. Children may travel with us when an adult books the trip for them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. If we make important changes, we will let you know on our website or by email.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact Prime Chauffeur Services at info@primechauffeurservice.com, or write to us at New York, NY.